https://xdaforums.com/t/rescue-and-smart-assistant-lmsa-motorola-lenovo-only.3951714/

sd_shadow

sd\_shadow

Recognized Contributor / XDA Welcome Team

Rescue and Smart Assistant
LMSA: Lenovo's Motorola Smart Assistant (PC)
For Lenovo and Motorola Devices Only​

Rescue and Smart Assistant (LMSA) is an official tool installs on PC. Can help to manage smart device (include all Lenovo android phone, MOTO phone, Lenovo tablet ) data, flash smart device software, and more Lenovo support functions.​

​

Note: Most Devices Released in 2014 and Newer should be compatible. - 28 July 2021​

​

Note: There used to be an Update option, it was removed several years ago.​

Quick Links​

Problem: Moto Phone will not update, even though you know that an update is available.​

Solution: Use the Update or Rescue option​

​

Problem: Device will not boot, or you lust want to reflash the firmware​

Solution: use the Rescue Option​

If you have a Verizon Branded Device You may need to use​

​

Moto's description of options.

​

  • Device Management: connect device via USB cable or Wi-Fi, and then manage Pictures, Videos,
    Music, Contacts, SMS, Files Management, Back/Restore;
  • Flash: upgrade device system software to the newest release, and even can rescue device from software caused un-operational status;

How to use Lenovo Moto Smart Assistant

Download/Install Smart Assistant on PC and User Guide (Win 10/7)

Smart Assistant App
The Smart Assistant App should install automatically after you enable
USB debugging in developer options
It may take a minute
If not install the app from mirror below.

Optional (Needed for manage Pictures, Videos, Music, Contacts, SMS, Files Management)

The PC program is not very fast,​

Be patient.​

Using Flash Rescue Option

Last edited: Jul 27, 2024

sd_shadow

sd\_shadow

Recognized Contributor / XDA Welcome Team

Last edited: Apr 21, 2020

sd_shadow

sd\_shadow

Recognized Contributor / XDA Welcome Team

Supported devices that can be Flashed/ rescued
Tested by me or reported by others
If your device is not listed, it may still work.

  • Moto G Plus (5th Gen S) alexmaisa
  • Moto G5 Plus - lm\_1970
  • Moto G5 - Akipe
  • Moto E 2015 Surnia/Otus - MotoJunkie01
  • Moto G 2015 Osprey/Merlin - MotoJunkie01
  • Moto G5S Plus - alexmaisa
  • Moto G6/ali/XT1925-12
  • Moto X4/payton/XT1900-1
  • Moto G7 Power/ocean/XT1955-5
  • Moto X2/ victara\_verizon / XT1096

Pretty much any device made after 2015 should be compatible. -28 July 2021

Last edited: Jul 29, 2021

sd_shadow

sd\_shadow

Recognized Contributor / XDA Welcome Team

Unsupported Devices

  • Older devices
  • XT1060 Moto X 1st Gen - Rescue is Unsupported.
  • XT1768 Moto E4 Software Channel: USC - Rescue is Unsupported.
  • Moto Z XT1650 - Milad.\_.R
  • Moto G8 Play now supported -20 Sept 20

Last edited: Sep 21, 2020

sd_shadow

sd\_shadow

Recognized Contributor / XDA Welcome Team

Look for downloaded Firmware in something like

Code:

 C:\ProgramData\LMSA\Download\RomFiles

You may need to uncheck

Code:

Hide protected operating system files

in View/Options/Change Folder and Search options/View

Last edited: Feb 18, 2020

sd_shadow

sd\_shadow

Recognized Contributor / XDA Welcome Team

Skip Data Wipe

There is a way to flash firmware without losing data
Open LMSA select Flashing/rescue
boot the device to Fastboot mode
Connect the device to PC
Let LMSA download the Firmware
Once the firmware is downloaded, don't continue with flashing.
Open C:\ProgramData\LMSA\Download\RomFiles
Select the firmware for the device you want to flash
Open the flashfile.xml with a text editor like notepad++ (https://notepad-plus-plus.org/)
Delete this line

Code:

<step operation="erase" partition="userdata"/>

save the changes
Continue the flashing with LMSA

Note: This is not guaranteed to work
Thanks to nicolap8
How to: flash stock without losing data (without reformatting) by nicolap8

Last edited: Apr 21, 2020

Thanks for sharing. Never bothered to download this because I didn't know it had so many features like clipboard transfer, only heard of it's "Rescue" option before. With Smart Assistant 4.4.0.12 my stock rooted Moto G6 (-6 version) the flash option says "Coming soon" with a small "Go Rescue" option in the bottom. It could be my computer or the root though, because I plugged in my Moto g 2015 Osprey with Ressurection Remix Pie and it says "Coming soon" for it too, though I'm not sure if that's the ROM's /root fault. I know the flash wouldn't work with root/ but thought it would at least show the option in the windows app for the stock g6.

I was looking for an alternative to RSDLite to re-flash my g6's current firmware since some have reported it fixing the widespread lag, guess manual is my only option.

Edit: It appears the Play Store link in the OP isn't the right app, I used the ADB method to install but just figured I would mention it.

Last edited: Aug 10, 2019

Worked on my Moto Z4 xt1980-3, but was wonky at times--had to run it several times (would sometimes hang around 47%, other times said device not supported, though I had just downloaded the ROM of the supported device) but it's come through both times so far! -A

sd_shadow

sd\_shadow

Recognized Contributor / XDA Welcome Team

Options have changed again.
Updated Instructions Here - 20 July 2021

Using Rescue option to Download Firmware

Open Rescue and Smart Assistant

title=

Sign in

title=

title=

Compare target version with the current version, also verify that ro.carrier, and model name, and other info is correct.
If it looks good
Click the Download button.
To find downloaded firmware see post #5

title=

Last edited: Jul 20, 2021

is it possible to use the zip file from https://mirrors.lolinet.com/firmware/moto/lake/official/ with LMSA-Tool?
If yes how? Just unzip into the folder? Many thanks in advance.
device G7 Plus RETEU3, still on August Patch (although December available), it won't update to newer patch or update to Android 10

sd_shadow

sd\_shadow

Recognized Contributor / XDA Welcome Team

Tell me

Can any body tell me from lmsa is it possible z3 security patches install to z2 force ? Manually

sd_shadow

sd\_shadow

Recognized Contributor / XDA Welcome Team

Troubleshooting

If you see this

Unable to match the appropriate firmware. Some key information cannot be read from device

Your device is unsupported, missing a Baseband, or mismatched firmware.

If the device is missing the Baseband or it doesn't match the software channel
LMSA will not be able to flash the firmware.

See these alternative options.

xdaforums.com

[Guide] Using Fastboot.exe with Motorola devices

Guide: Using Fastboot.exe with Motorola Devices If your device has its own section please post in that section. You can ping me with @sd\_shadow MediaTek or Qualcomm Chip? Do I have a MediaTek Device? see post #26 Info: If you have a MediaTek...

xdaforums.comxdaforums.com

Last edited: Mar 4, 2021

Tell me

No that isn't compatible.

Sent from my ali using XDA Labs

Tell me one thing,
Why incompatible?
Whether same specs ?
Actually when i boot my device into fastboot there is baseband number is not found ? What is that ?

sd_shadow

sd\_shadow

Recognized Contributor / XDA Welcome Team
Tell me one thing,
Why incompatible?
Whether same specs ?
Actually when i boot my device into fastboot there is baseband number is not found ? What is that ?

The security updates can't be simply separated from the update.

The specs are very similar but there are differences
Mainly the screen
https://www.phonemore.com/compare/p...b-vs-motorola-moto-z2-force-xt1789-01/8729308

Sounds like you flashed the wrong firmware.

Sent from my ali using XDA Labs

Does the upgrade flash delete data like it claims it does? Z2Force, and Z4

sd_shadow

sd\_shadow

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Does the upgrade flash delete data like it claims it does? Z2Force, and Z4

There is a warning to backup data, but
I have uipdated a Moto G6/ali/XT1925-12 , Moto X4/payton/XT1900-1, and Moto G7 Power/ocean/XT1955-5
Without data wipe.
I do recommend using the LMSA backup option, just to be safe.

Moto g8 play bricked ( XT 2015 -2 )

Funciona com moto g8 play (Xt 2015 2)?

sd_shadow

sd\_shadow

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